Comebytaxi - Terms and conditions

Terms and conditions

1. Introduction

1.1 These Terms and Conditions ("Terms") govern your use of Comebytaxi, Platform and Mobile Application ("Application") and any services provided by Infinity Market Unipessoal, Lda. ("we" or "Comebytaxi").

1.2 By accessing or using the Application, you ("Passenger", "you") agree to be bound by these Terms.

1.3 The Application provides the user, Passenger, with a passenger transportation service by providing him/her with access to various content, information and data provided by the Application in relation to the desired trip. It is not guaranteed that the Contents made available through the Application are, in all cases, correct, complete or updated.

1.4 The Application acts only as an intermediary in relation to the provision of Passenger transportation services requested through the Application and the Operators that actually provide the service. It is the sole responsibility of the Operators to provide these same services, contracted through the Application.

1.5 The Application only provides the Passenger User with a tool to facilitate the booking of trips, with the Operators resident in the Application.

1.6 The Passenger User agrees and exempts us from any responsibility and/or any events arising from the service provided by the Operators.

1.7 In these Terms, the Passenger user is aware of;

* by using the Application and, consequently, by contracting a passenger transport service, you are using a service that is completely unrelated to the Application manager,
* that the contracting of the passenger transport service is carried out under your own responsibility and risk,
* you also declare that you are aware of and accept the applicable general terms and conditions of the contracted Operator, which are available for consultation in the Application.

If you do not agree to these Terms, please do not use the Application.

2. Using the Application

2.1 The Application allows you to:

* Request and book taxi trips.
* Track the location of your booked taxi.
* Access and manage your historical trips.
* Get a fare estimate for your trip.

2.2 You are responsible for:

* Providing accurate and up-to-date information when using the Application, including your pickup location and destination location.
* Comply with all applicable laws and regulations when using the Application.
* Ensure that your mobile device is compatible with the Application.

2.3 Eligibility

* Passengers must be at least 18 years old to use Comebytaxi.
* You may not authorize the use of your account by third parties,
* You may not allow access to the Application through your account to minors under the age of 18,
* You may not allow persons under the age of 18 to use the Application service, unless the minors are accompanied by the Passenger who is the account holder.

2.4 Accessibility

* You can access the Application freely and free of charge, you acknowledge and accept that access and use of the Application is done freely and consciously and under your sole responsibility.
* Comebytaxi will not be responsible under any circumstances for the use that may be made of the Application by the Passenger and/or third parties, nor for any damages and losses arising therefrom.
* The Passenger undertakes to make appropriate and legal use of the Application, in accordance with applicable legislation, these Terms, public order and good customs.

2.5 Responsibility

The Passenger may under no circumstances;

* Make unauthorized or fraudulent use of the application,
* access or try to access restricted resources of the application,
* use the application with illicit, illegal, contrary to those established in these terms, good faith and public order, in order to injure rights and interests of third parties, or that may cause damage, to disable, overload or prevent the use or use of the application,
* cause damage to their operators or users, to cause damage to the application or or from third parties,
* introduce or spread computer viruses or any other physical or logical systems that can cause damage to application systems, their providers, other users or third parties
* try to access, use and/or manipulate application data, third operators and other users,
* reproduce, copy, distribute or allow public access through any means of public communication, to transform or modify content, save by the right to the holder. Corresponding or if legally allowed,
* obtain or try to obtain the content, employing for such means or procedures different from those that have been made available to the passenger., You can only access the application through the authorized means,
* it is your responsibility to ensure that you have unloaded the correct application to your device,
* ComebyTaxi will not be responsible if the passenger does not have an compatible device or discharge an application incompatible with your device.

3. Service Availability

3.1 Service availability may vary depending on your location, driver availability, and other factors.

3.2 We may suspend or terminate the Application or any of its features at any time without notice.

4. Passenger Accounts

4.1 Access to the Application will be subject, in any case, to prior registration of the Passenger by completing the registration form previously made available to the user, the data provided in the form will always be accurate, current and real.

4.2 Comebytaxi reserves the right to freely accept or refuse the Passenger's registration request.

4.3 You will need to create a Passenger account to use certain features of the Application.

4.4 The Passenger is responsible for maintaining the confidentiality of their account credentials, which are necessary for any activity that occurs in their account, and consequently assumes responsibility for any damages and losses arising from their improper use, as well as their transmission, disclosure or loss.

4.5 In the event of loss of credentials, or in any other situation that implies a risk of access and/or use by unauthorized third parties, the Passenger must immediately inform us of the situation in question, so that they can be blocked and immediately replaced.

4.6 In any case, any operations carried out prior to said communication are considered to have been carried out by the Passenger, who will be responsible for them, will bear the costs and will be liable for any damages arising from any unauthorized access and/or use carried out prior to said communication.

4.7 The Passenger agrees to notify us immediately of any unauthorized use of his/her account.

5. Payments

5.1 Payment for taxi journeys is made directly to the taxi driver in cash or by any other payment method accepted by the driver.

5.2 This Application provides a fare estimate for your trip.

5.3 The actual fare is calculated and charged by the taximeter installed in the taxi.

5.4 The fare applied to each trip is recorded by the driver at the end of each trip.

5.5 Infinity Market Unipessoal Lda does not operate the taximeter and is not responsible for the accuracy or failure of the taximeter.

5.6 Infinity Market Unipessoal Lda will charge the Taxi Company, Operator, a fee of 0.27 EUROS + VAT, per trip, regardless of the duration in km or time.

6. Service Cost

6.1 Comebytaxi Service is provided free of charge, for the Passenger's private use.

6.2 Fares contracted by the Passenger are calculated by the taximeter based on factors such as distance, time, and all tolls, supplements and fees.

6.3 Fare estimates provided by the Application are for informational purposes only and may not reflect the actual fare.

6.4 The final fare will be determined by the taximeter.

7. Passenger Conduct

7.1 The Passenger agrees to use the Application only for lawful purposes and in a manner that does not:

* Violate any applicable laws or regulations, including but not limited to the General Data Protection Regulation (GDPR)..
* Interfere with other people's use of the Application.
* Harm or endanger others.
* Making false or misleading requests for taxi rides.

8. Data Privacy

8.1 We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other data protection laws.

8.2 Our Privacy Policy explains how we collect, use, share and protect your personal information.

8.3 By using the Application, you consent to the collection and processing of your personal data as described in our Privacy Policy available at https://comebytaxi.com/en/privacy.html

8.5 You have the right to access, rectify, delete, limit processing, oppose and transfer data as described in our Privacy Policy

9. Disclaimer of Warranties

9.1 THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. Limitation of Liability

10.1 To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Application or any of the services provided.

10.2 We do not guarantee the availability and continuity of the Application operation. Under these terms, we will not be responsible under any circumstances for any damages and/or losses arising from;

* the lack of availability or accessibility to the Application,
* the interruption of the operation of the Application, as well as computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in telephone lines, data centers, the internet system or other electronic systems, occurring during its operation,
* as well as other damages caused by third parties through unauthorized intrusions beyond our control.

10.3 We do not guarantee the absence of viruses or other elements in the Application introduced by third parties outside the manager, which may produce changes in the Passenger's physical or logical systems or in electronic documents and files stored in their systems.

10.4 We adopt various protective measures in order to protect the Application, as well as its contents, against cyber attacks by third parties. However, we do not guarantee that unauthorized third parties cannot learn about the conditions, characteristics and circumstances under which the Passenger accesses the Application. Consequently, we will not be liable under any circumstances for any damages or losses arising from such unauthorized access.

10.5 By accepting these Terms, the Passenger declares that he/she exempts the Application manager, as well as its directors, partners, employees, consultants and agents, from any claims arising therefrom;

* the Passenger's failure to comply with any provision contained in these Terms or in any law or regulation applicable to him,
* the failure to comply with or violation of the rights of third parties, including, for example, transportation service providers, other drivers and pedestrians,
* any damage or harm caused by the Passenger in the use of the Service by a third party and failure to comply with the use permitted by the Application.

10.6 The quality of passenger transport services booked through the Application is the responsibility of the Operator, which is the entity responsible for providing them to the Passenger.

10.7 Once the Passenger's request has been processed, if the Operator refuses to provide the service for any reason, the Passenger may make a new reservation with another Operator.

10.8 Comebytaxi provides the Passenger, through the Application, with the reservation of a passenger transport service, which is not its responsibility and for which it is not responsible. The Passenger exempts Comebytaxi from any obligations, claims or damages arising from the relationship with the Operator.

10.9 Comebytaxi will not be a party to disputes between the Passenger and the Operator. Any responsibilities or obligations arising from the relationship between the Passenger and the Operator, through software or due to the provision of passenger transport services, fall solely on the Passenger, with all associated implications.

10.10 The Passenger expressly exempts Comebytaxi from any obligations, claims or damages arising from the relationship between the Passenger and the Operator, within the scope of the use of the software or passenger transport services.

10.11 The quality of passenger transport services booked through the Application is the responsibility of the Operator, which is the entity responsible for providing them to the Passenger.

10.12 Therefore, as previously stated, the Passenger understands that;

* By using the Application and, consequently, the passenger transport service, you will be using a service that is completely unrelated to Comebytaxi,
* The hiring of the passenger transport service is carried out under your own responsibility and risk.

10.13 Personal belongings

* The Passenger must ensure that they have all their personal belongings with them once the trip ends.
* Comebytaxi is not responsible for the loss or misplacement of personal items, and does not deny the availability to provide all assistance and information to speed up their recovery.
* In order to speed up recovery, Copmebytaxi makes the Help Center available to the Passenger, through which it will be possible to notify Comebytaxi of the loss of any object lost during the journey.

11. Notifications

Comebytaxi may send notifications via the Application, via SMS to the cell phone number/WhatsApp provided by the Passenger on the Registration Form, to the email address provided by the Passenger on the Registration Form or via postal service to the address provided by the Passenger on the Registration Form. The Passenger may notify Comebytaxi through the Help Center.

12. Assignment

The Passenger may not assign his/her rights and obligations arising from these Terms without the prior written consent of Comebytaxi.

Comebytaxi may assign, without the need for prior consent from the User, its position arising from these Terms to any entity that is part of its corporate group, worldwide, as well as any person or entity that succeeds it, in any capacity, in conducting its business.

13. Indemnity

13.1 The Passenger agrees to indemnify and hold us harmless from and against any and all claims, losses, damages, liabilities, costs and expenses (including legal fees) arising out of or in connection with your use of the Order, or your breach of these Terms.

14. Termination

14.1 We may terminate your access to the Application or suspend your account for any reason, including but not limited to breach of these Terms.

15. Changes to Terms

15.1 We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the App or by other reasonable means.

16. Applicable Legislation

These licensing conditions are governed by Portuguese law and, in the event of a dispute, in the interpretation or application thereof, and without prejudice to the mandatory legal provisions applicable in each case, the district courts of Lisbon, Portugal, shall have exclusive jurisdiction.

17. Alternative Dispute Resolution

In compliance with the duty to provide information established in article 18 of Law no. 144/2015, of September 8, we inform you that in the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities;

* Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Tel.: 213847484, e-mail: cniacc@unl.pt,
* Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, Tel.: 289823135, e-mail: cimaal@mail.telepac.pt,
* Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra, Tel.: 239821690, e-mail: geral@centrodearbitragemdecoimbra.com,
* Centro de Arbitragem de Conflitos de Consumo de Lisboa, Tel.: 218807000, e-mail: juridico@centroarbitragemlisboa.pt,
* Centro de Informação de Consumo e Arbitragem do Porto, Tel.: 225508349, e-mail: cicap@mail.telepac.pt,
* Centro de Arbitragem de Conflitos de Consumo do Vale do Ave, Tel.: 253422410, e-mail: triave@gmail.com,
* Information Center, Mediation and Arbitration of Consumption, Tel.: 253617604, e-mail: geral@ciab.pt,
* Madeira Autonomous Conflict Arbitration Center, e-mail: centroarbitragem.sras@gov-madeira.pt.
* For more information, visit the Consumer Portal at www.consumidor.pt.

18. Legal Deadline for Complaints

In compliance with the duty of law no. 24/96, of July 31, established by the Consumer Defense, any complaint must be presented within a maximum period of 30 days after the occurrence.

19. Contact us

For any questions or concerns regarding these Terms, please contact us at:

Email: legal@comebytaxi.com

Effective Date: January 1st, 2025

1. Introduction

1.1 These Terms of Use (hereinafter referred to as "Terms") govern the use of Comebytaxi, Platform and Mobile Application (hereinafter referred to as "Application") and any services provided by Infinity Market Unipessoal, Lda. ("we" or "Comebytaxi") for Taxi Companies with valid licenses (hereinafter referred to as "Operators") and their respective drivers.

1.2 By accessing or using the Application, registering as an Operator or Controller, or allowing your Drivers to use the Application, you (the "Operator") agree to be bound by these Terms and undertake to comply with them.

1.3 The Application manager reserves the right to modify, at any time, these Terms, as well as any other general or specific conditions resulting from the Application.

1.4 Operators may contact Comebytaxi through Customer Service and inform their possible non- acceptance of the new Terms.

1.5 The Application manager also reserves the right, when it deems appropriate, to suspend or terminate the Operator's access to the Application.

1.6 The Application provides the Operator with a means of accepting transportation services from individuals requested through the use of the same.

1.7 It is the sole responsibility of the Operators, providers of the transportation service for Individuals, to provide these same services, contracted through the Application.

1.8 If you do not agree to these Terms, please do not use the Application.

2. Use of the Application

2.1 The Application allows Operators to:

* Manage driver profiles and vehicle information.
* Monitor driver activity and locations.
* Receive and accept trips requested by passengers.
* Communicate with Drivers.

2.2 The Application allows the driver to:

* Receive and accept trip requests from passengers.
* Navigate to meet the passenger, pick-up and drop-off locations.
* Update your availability status.
* Communicate with passengers and dispatch.

2.3 Operators are responsible for:

* Ensuring compliance with all applicable laws and regulations.
* Maintain accurate and up-to-date driver and vehicle information within the App.
* Ensure that drivers use the App responsibly and in compliance with these Terms.
* Communicate with passengers and dispatch.

2.4 Operators must provide us with the following documents from their company:

* Certificate Incorporation or start of activity
* Copy of the License
* Tax identification number
* Company Manager Name and Contact
* Company Email
* Company Contacts

2.4 Operators must provide us with the following documents for each vehicle:

* Single Document (Vehicle Booklet)
* Municipal License
* Insurance Certificate
* Inspection Certificate

2.5 Operators must provide us with the following documents for each driver:

* Taxi Driver's Card (CMT)
* Citizen Card
* Driving License
* Criminal Record Certificate

3. Service Availability

3.1 Service availability may vary, depending on factors such as network coverage, technical issues and system maintenance.

3.2 We may suspend or terminate the Application or any of its features at any time without notice.

4. Operator Accounts

4.1 Operators are responsible for the security and confidentiality of their account credentials.

4.2 Operators agree to notify us immediately of any unauthorized use of their account.

5. Driver Accounts

5.1 Individual accounts must be created for drivers within the Operator Account.

5.2 Drivers are responsible for maintaining the confidentiality of their account credentials to and from any activity that occurs under their account.

6. Payment of Fees

6.1 When registering, Operators have the following subscription plans available for the Platform service:

6.1.1 Pay Per Ride Plan

5-10% commission
5% for trips above or equal to €50
10% for trips below €50
No upfront costs
Ticket Support
Cancel or upgrade anytime

6.1.2 Flat Fee Plan

Registration fee of €20 + VAT (per car)
Only €0.27 + VAT per ride
Price guaranteed for 24 months
Priority support
Up to 3 drivers per vehicle
Supplier portal access

6.1.3 Fleet Partners Plan

€0.14 + VAT per ride
For 10 or more vehicles
Dedicated dashboard
Up to 3 drivers per vehicle
24/7 priority support
Custom reporting

6.2 The vehicle registration processing fee for Taxi Companies in the Application, in the flat rate plan, costs 20 EUROS + VAT, per vehicle at the time of company registration.

6.3 Operators agree to pay Infinity Market Unipessoal Lda, the fees corresponding to the subscribed plan + VAT per trip completed through the Application or on the Supplier Portal.

6.4 Payment is due within 5 working days from receipt of the invoice from Infinity Market Unipessoal Lda. Invoices will be generated automatically at the end of each month and sent to the Operator via the Application and by email.

6.5 Failure to pay the invoice within 15 days from the date of issue may result in account suspension or termination.

6.6 Reactivation of an Account, after suspension due to non-payment or violation of contractual terms and/or code of conduct, costs EUR 500.00 + VAT, plus payment of amounts invoiced and pending up to the time of reactivation, with an additional 25% of the initial value.

6.7 The registration fee, per-trip fee and reactivation fee may be subject to review and adjustment at the end of each contract period.

6.8 Contracts between Taxi Operators and Comebytaxi are for a duration of 24 months.

7. Driver Conduct

7.1 Drivers agree to:

Comply with all traffic laws and regulations.
Be qualified and in compliance with current legislation to perform the function.
Maintain a professional and courteous attitude at all times.
Provide a safe and reliable environment for passenger transportation services.
Refrain from any conduct that may bring the Operator or the Application into disrepute.

8. Data Privacy

8.1 We are committed to protecting the privacy of all personal data collected through the Application.
8.2 Our Privacy Policy explains how we collect, use, share and protect personal information from operators, drivers and passengers.
8.3 By using the Application, you consent to the collection and processing of personal data as described in our Privacy Policy at https://comebytaxi.com/privacy.html
9. Disclaimer of Warranties
9.1 THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. Limitation of Liability

the lack of availability or accessibility to the Application,
the interruption of the operation of the Application, as well as computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in telephone lines, data centers, the internet system or other electronic systems, occurring during its operation,
as well as other damages caused by third parties through unauthorized intrusions beyond our control.

10.3 We do not guarantee the absence of viruses or other elements in the Application introduced by third parties outside the manager, which may produce changes in the physical or logical systems of the Operator or in electronic documents and files stored in its systems.

10.4 We adopt various protective measures in order to protect the Application, as well as its contents, against cyber attacks by third parties. However, we do not guarantee that unauthorized third parties cannot learn about the conditions, characteristics and circumstances under which the Operator accesses the Application. Consequently, we will not be liable under any circumstances for any damages or losses arising from such unauthorized access.

10.5 By accepting these Terms, the Operator declares that it exempts the Application manager, as well as its directors, partners, employees, consultants and agents, from any claims arising therefrom;

the operator's failure to comply with any provision contained in these Terms or in any law or regulation applicable to it,
the operator's failure to comply with or violate the rights of third parties, including, for example, transportation service providers, other drivers and pedestrians,
any damage or harm caused by the Operator in the use of the Service by a third party and failure to comply with the permitted use of the Application.

10.6 The quality of Passenger transport services booked through the Application is the responsibility of the Operator, which is the entity responsible for providing them to the passenger.

11. Indemnification

11.1 Operators agree to indemnify and hold us harmless from and against any and all claims, losses, damages, liabilities, costs and expenses (including attorneys' fees) arising out of or relating to the use of the App, its Drivers or any breach of these Terms by the Operator or its Drivers.

12. Termination

12.1 We may terminate this Agreement and your access to the Application, at any time, with or without cause, upon written notice to you.

12.2 We may suspend or terminate your access to the Application if you breach these terms or engage in any conduct that we consider to be inappropriate or harmful.

13. Changes to Terms

13.1 We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the App or by other reasonable means.

14. Applicable Legislation

15. Alternative Dispute Resolution

In compliance with the duty to provide information established in article 18 of Law no. 144/2015, of 8 September, we inform you that in the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities;

* Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Tel.: 213847484, e-mail: cniacc@unl.pt,
* Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, Tel.: 289823135, e-mail: cimaal@mail.telepac.pt,
* Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra, Tel.: 239821690, e-mail: geral@centrodearbitragemdecoimbra.com,
* Centro de Arbitragem de Conflitos de Consumo de Lisboa, Tel.: 218807000, e-mail: juridico@centroarbitragemlisboa.pt,
* Centro de Informação de Consumo e Arbitragem do Porto, Tel.: 225508349, e-mail: cicap@mail.telepac.pt,
* Centro de Arbitragem de Conflitos de Consumo do Vale do Ave, Tel.: 253422410, e-mail: triave@gmail.com,
* Information Center, Mediation and Arbitration of Consumption, Tel.: 253617604, e-mail: geral@ciab.pt,
* Madeira Autonomous Conflict Arbitration Center, e-mail: centroarbitragem.sras@gov-madeira.pt.
* For more information, visit the Consumer Portal at www.consumidor.pt.

16. Legal Deadline for Complaints

In compliance with the duty of law no. 24/96, of July 31, established by the Consumer Defense, any complaint must be presented within a maximum period of 30 days after the occurrence.

17. Contacts

For any questions or concerns regarding these terms, please contact us at:

Email: legal@comebytaxi.com

Last Update Date: May 18, 2025